Location: Port Vila and Luganville

Type: Full time

Organisation Description:

Asco Motors is the official dealership for Toyota, Yamaha, Fisher and Paykel, and Haier products in Vanuatu.

Job Desctiption:

Asco Motors is hiring 2 Service Technicians – 1 based in Port Vila, and 1 based in Luganville. The Service Technician is responsible to do the job right the first time by carrying out periodic maintenance service and general repairs with minimal to zero comebacks (Fix it right is followed). Responsibilities include: to complete all repair orders within the time allocated by the Team Leader and achieve monthly productivity and efficiency targets set by the Service Manager; and to ensure dealer quality control standards are obtained at all times.

Duties:

*Support the Service Manager to achieve department financial KPI’s and business objectives. This is to be achieved through working diligently on assigned work to achieve high productivity and efficiency;
*To maintain Company assets and equipment in good working condition;
*Ensure security is maintained at the highest level of all workshop assets such as tooling & equipment, lubricant & material stock.
*Do the job right the first time: Fix-It-Right;
*Use all protective equipment to maintain the cleanliness and protection of the customer’s vehicle (Seat Covers, Floor Mats, and Guard Covers);
*Ensure all customers’ requests on the repair order are completed to a high quality standard;
*Escalate and problems or issued faced within the fixing of the vehicle to the Foreperson / Team Leader and provide any recommendations for additional work quickly and accurately;
*Strive to complete all repair orders within the time allotted and advise the Team Leader of any additional repair items found during a service or general repair;
*Request Team Leader to carry out inspection of all work completed;
*Clock-on daily to personal time card upon arrival and off upon departure;
*Maintain accurate daily clocking practices by clocking on and off every repair order, including changing of jobs (if several operation codes) on the R/O;
*Write down clear accurate account of all work performed onto the repair order and report all parts, oils and materials used.
*Ensure Quality Gates form is filled with all relevant information;
*Keep work area clean and tidy at all times.
*Promote good health and safety practices, follow and support the implementation of ANZEN requirements to ensure a safe working environment;
*Ensure protective equipment is worn at all times and if there is a lack of such protective equipment, to raise this to the Service Manager quickly;
*Ensure ongoing 5S activity is supported and standards maintained in the service department at all times.
*Attend learning and development training modules and programs as instructed by the Service Manager (On the Job training, Toyota Technician and Pro Technician Training);
*Inquire and discuss on a weekly basis the targets for the week (RO Closing, WIP, Productivity, Efficiency, Sales);
*Attend and contribute to regular weekly meetings with the Team Leader and Service Manager.
*To always ensure total Customer Satisfaction.
*Treat all customer’s vehicles and belongings with care;
*Contribute to total customer satisfaction by carrying out of all services and repairs allocated on a daily basis.
*Treat other technical staff, administration and management with respect and communicate any issues.

Selection Criteria:

Previous experience in a similar role is required
Punctual and honest
Great communication skills
Hard working and a team player

How to Apply

Apply by: Email
Email to send applications to: maru@asco.vu
Contact Person: MJ

Due Date

22-03-2024

The Service Manager is responsible for the efficient and profitable operation of the Service Department. Using professional management techniques, they should build good, long-term customer relationships, operate the department at peak productivity, create a good working environment and manage department assets.

Qualifications

TSA 21 Certified , Attained Diagnosis Level Certification

Experience

Minimum of 10 years practical automotive experience and Minimum of 3 years supervising  skills

Major Accountabilities

Finance:

• Obtaining department financial KPI’s and corporate objectives.
• Ensures the department achieves total required productivity and efficiency levels at all times.
• Applies prevention control for workshop staff absenteeism and promotes company code of conduct at all times.
• Ensures the department is cost effective and Exceeds Absorption rate expectation.

Business Processes:

• Manages the total core components of the Reception, Dispatch and Production and Delivery System standard operating procedure (SOP).
• Ensures aged stock (WIP) is kept below 60 days at all times.
• Manages all Fix-It-Right Activities at branch level in conjunction with National Service Manager implementation programs.
• Recommends and coordinates to the National Service Manager for all improvements required for workshop premises, tooling and equipment to achieve an ideal state.
• Ensure security and maintenance is maintained at the highest level of all workshop assets such as tooling & equipment, lubricant & material stock as well as all customer vehicles and products on site.
• Ensure the branch’s Kodawari standards are maintained at all times.

Learning & Growth:

• To maintain on the job training for department personnel and highlight to the National Service Manager for  any special needs that need to be addressed.
• Conduct regular weekly meetings with department staff to set priorities, review performance to date and motivate improved performance (with minutes to be forwarded to the National Service  Manager).
• Lead through coaching, mentoring and providing guidance to department staff members reporting to this position.
• Ensure the PMS process is carried out in line with the corporate PMS calendar and submitted to the National Service Manager.
• In conjunction with the National Service Manager, identify talent within the operation to ensure long term stability through the development of succession plans.

Occupational Health & Safety

• Promote good health and safety practices, follow and support the implementation of ANZEN requirements and advise staff on any health and safety matters to ensure a safe working environment.
• Ensures ongoing 5s activity is supported and standards maintained in the service department at all times.

Customer Service:

• Responsible for and to ensure that the Quality Inspection (Q.I) control SOP is adhered to on every general service and repair performed in the workshop.
• Increase CPU (Customer Paid Unit) levels by maintaining effective preventative and required maintenance reporting is communicated to the Service Advisor for the attention of the customer.
• Increase Customer retention levels  for at least  5 years
• Monitor customer satisfaction reports and trends and format information into areas for improvement within the operation.
• Provides immediate resolutions to any service department related customer complaint.
• To maximize Service promotion activities to increase sales and CPu count.

Job Summary

Contribute to total customer satisfaction by proper and timely execution of all service and repairs.

Carry out service and repairs with zero comebacks with the assistance of the Team Leader.

Duties and Responsibilities

1. Treat customer’s vehicles and belongings with care. Maintain cleanliness of the customer’s vehicle by using Seat Covers, Floor Mats and Fender Covers.

2. Do the job right the first time.

3. Use Safety Equipment and protective clothing while operating machinery to prevent injuries. Notify the Team Leader in the case that Safety Equipment is not available or in good working condition.

4. Maintain the company issued tool kit to ensure no tools are missing or broken. Any tools found to be missing or broken through abuse or negligence will be charged back to the Technicians involved.

5. Ensure all customers requests on the repair orders are completed to a high standard with the assistance of the Team Leader.

6. Strive to complete service and repairs within the given time frame.

7. Identify and advise the Team Leader of any additional repair items found. Recommendations to be recorded on the back of the Repair Order.

8. Write a clear and accurate account of all work completed on the repair order at the completion of the work.

9. Notify the Team Leader on completion of repairs and request next job.

10. Clock-on to personal time card upon arrival and beginning of lunch and off upon finish of lunch and departure at close of business.

11. Maintain accurate clocking on and off on every Repair Order using Electronic Clocking. Clocking on and off is also required when changing jobs within the same Repair Order.

12. Maintain a clean and professional appearance at all times and make every effort to care for company issued protective clothing (eg overalls, boots).

13. Responsible for keeping the allocated work bay clean and tidy after completion of service repairs or before clocking off for the day.

14. The daily tools issued to the Technician from the tool store must be cleaned and returned to the tool store at the completion of work or at the end of each day.